FAQ - Frequently Asked Questions

Frequently Asked Questions

📦 Delivery and shipping

What are the delivery times?
Orders are usually shipped within 2-3 business days. Delivery within mainland France takes 3-5 business days, and 5-10 days for Europe.

Do you deliver to Europe?
Yes, we deliver throughout the European Union. Shipping costs are calculated automatically at checkout.

How can I track my order?
You will receive an email with a tracking number as soon as your order is shipped.

💎 Products and quality

Are your cosmetics natural?
Yes, all our cosmetics are formulated with premium natural ingredients, without parabens or controversial substances.

Are the gemstones genuine?
Absolutely. All our jewelry uses genuine natural stones, carefully selected for their quality.

How do I care for my gemstone jewelry?
Avoid contact with water, perfumes, and chemicals. Clean gently with a soft cloth.

💳 Payment and security

What payment methods do you accept?
We accept bank cards (Visa, Mastercard, American Express), PayPal and other secure payment methods.

Is my data secure?
Yes, all transactions are encrypted and secure. We comply with the GDPR and protect your personal data.

🔄 Returns and exchanges

Can I return a product?
Yes, you have 14 days to return an unused item in its original packaging.

How do I make a return?
Contact us via our Contact page to obtain a return authorization and shipping instructions.

📞 Customer Service

How can I contact you?
Use our contact form or send us an email. We respond within 24-48 hours.

Do you offer personalized advice?
Yes, feel free to contact us for recommendations on our cosmetic products or jewelry.